Flight attendant Renee May calls her mother, Nancy, and tells her that Flight 77 has been hijacked. She says hijackers took control, herding passengers and crew into the back of coach class. Renee asks Nancy to contact American Airlines headquarters. 1

1 "On Board Flight 77" National September 11 Memorial & Museum n.d. Web. March 17, 2011 http://timeline.national911memorial.org/#/Explore
Courtesy of the National 9/11 Memorial and Museum