Flight Attendant Sandy Bradshaw dials the United Airlines Maintenance Facility in San Francisco from the airfone in Row 33 to report the hijacking. The manager who takes over the call describes the flight attendant as “shockingly calm”. Reporting from the back of the plane, she says that the hijackers are in the first class cabin and cockpit and have announced that they have a bomb. She says they have pulled a knife and have killed a flight attendant. 1

1 9/11 Commission Report” National Commission on Terrorist Attacks Upon the United States July 22, 2004. Web. March 17, 2011 page 40 http://www.9-11commission.gov/report/911Report.pdf